COVAD SUCKS! Another wonderful experience today, 1/15/2009. with COVAD... 11/15/2008 - COVAD agreed to the amount of money overpaid and already credited to their accounting system.. I asked for a check as refund. It is now January 15 and still no check. They say it takes 8 weeks to send the check out and they requested it 12/15, 4 weeks after the agreement, or 12 weeks (3 months). Well maybe in February... Imagine if I was 3 months late on a payment. COVAD SUCKS!
COVAD Communications Uses "Slippery" Policies
Read their DSL contract carefully.
Our experience with COVAD -
Installed 3.0/768 - unable
to maintain without high error rate. Techs unhelpful in getting lower error
rates. Had to be put into "safe" mode at half speed, but full $s. Have now
canceled and they required 30 days to terminate. They say the contract requires
30 days, however, that would be 30 days at 1/2 speed. I have disconnected and am
not using service.
Sorry company- stay away!
Samples of Reviews of COVAD Communications Service by customers - from DSLReports.com
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4/24/08 COVAD is TERRIBLE, line
does not drop but speed is horrible. My speeds drop to 256 regularly. Call COVAD,
speak to people you can't understand they then re-provision the line the speed
goes back up to about 1.5. Then it goes back down soon. Call COVAD same stuff.
Then COVAD gives me some excuse about I am to far from the CO.blah, blah, blah,
and the want to put me in safe mode and they can guarantee that I will get
better than 256 but not 1.5. NO WAY.
I switched to ATT, much better. BETTER deal and better service.
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"Line never worked (at all), horrific support"
"Avoid at all costs" |
Decided to switch a clients ISP after experiencing support issues. Covad seemed to offer good price/speed balance. Ordered on 12/20, line was installed on 1/9. At that time supposedly the local telco had left a "short device" on the line and were called to remove. Coved tech allegedly was onsite 1/17 and reported that the line was operational (he never was actually in the building though). Called tech support on the 18th to try to turn up the line and after about an hour they determined that there was an issue at the telco CO, which should 'resolve in a couple of hours". Tried again to turn up a week later, and after another painful hour long session of unplugging cords it was ruled that the router was defective. The tech did offer to dispatch a truck, and the account maintenance rep. even graciously offered to not CHARGE for that techs trip! The support folks were not very knowledgeable at all, and could not deviate at all from script. Was not allowed to speak with a manager or second tier support. Even the account maintenance dept. seemed unwilling to try and save the account. It was promptly canceled after learning that the last truck roll might be charged even though the line had never worked.
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|
"bounced my rebate check, horrible service
(DOWN ALL THE TIME), tech support is in India (I CAN'T UNDERSTAND THEM),
liars, F-----"
"junk company - with no cares." |
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"Rude tech support and legal departments;
will retaliate against you if you file a complaint"
"STAY AWAY FROM COVAD!" |
Covad is a national provider of best-of-breed communication services including DSL, T1 and voice over IP (VoIP) on a managed national broadband network, and wireless services through an industry-leading wireless infrastructure.
Since 1997, Covad has been delivering broadband Internet access designed especially for small and mid-sized businesses. As a leading service provider of DSL and T1, Covad lets you choose an Internet solution that balances competitive pricing with the performance, features, and room to grow that your business needs.
Covad Wireless services offer businesses T1-class wireless broadband that delivers fast, symmetrical downstream and upstream speeds. By delivering Internet access through an industry-leading wireless infrastructure, Covad Wireless services provide businesses a powerful alternative to standard T1 services.
Covad Business Phone and Internet services bring together all your communications—your business phone system and calling services, your high-speed Internet connection, web hosting and email—into a single service from a single provider. Optimized for superior reliability, quality and performance, Covad Business Phone and Internet services provide a wide array of advanced features that deliver a measurable boost to your staff's productivity.
Covad Business Essentials provide cost-effective security and business services—including managed firewall and VPN, desktop and server protection, and email and web hosting—for businesses who are looking for the convenience of hosted and managed solutions along with the advantage of dealing with a single vendor.
Covad Enterprise solutions help organizations manage the deployment of broadband services across a distributed enterprise. Working with the Covad National Accounts Management team, organizations realize the full potential of the Internet in day-to-day business activities.
Covad is dedicated to helping small and medium-sized companies grow with voice and data solutions geared toward the unique needs of their businesses. Covad can help you put together a data and voice solution for your company’s particular needs. Learn how Covad solutions serve the construction, legal, real estate, and retail industries.